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Tsars Casino Terms & Conditions
Tsars Casino operates under two gaming licences: one issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (Licence No. ALSI-202503021-FI1), and another from Curaçao Gaming (Licence No. 8048/JAZ2015-046).
1. About these terms
These Terms & Conditions form an agreement between you and Tsars Casino in relation to your use of the website, account services, games and related features. References to “Tsars Casino”, “we”, “us” or “our” mean the relevant operator of the service. References to “you” or “your” mean the person accessing or using the website. If you do not agree with these terms, you must not use the website or any of its services.
These terms should be read together with any additional rules displayed on the website. This may include individual game rules, payment information, promotional terms, responsible gambling information, privacy notices and other policies. If a specific rule applies to a particular service or promotion, that rule may apply in addition to these general terms. Where there is an inconsistency, the specific rule will generally apply to the relevant service or offer.
We may update these terms from time to time to reflect changes to the website, services, legal requirements, technology or business arrangements. The current version will be made available on the website. You should review the terms regularly. Continuing to use the website after an update is published may indicate your acceptance of the revised terms. If you do not accept an update, you should stop using the relevant services.
Eligibility and lawful use
You must only use Tsars Casino if you are legally permitted to do so in your location and meet the applicable minimum age requirement. You are responsible for checking that online gambling is lawful for you before using the website. We may restrict access where required by law, regulation, internal policy or location-based controls.
- You must provide information that is accurate, current and complete.
- You must use the website for your own personal entertainment and not on behalf of another person.
- You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
- You must comply with all applicable Australian laws and any other laws that apply to you.
- You must not attempt to bypass technical, identity, location or account security controls.
2. Accounts, verification and security
Some features require you to create an account. You may be asked to provide identifying, contact, payment or other information during registration or at a later stage. We may need to verify your identity, age, location, source of funds or other account details before allowing access to certain services, processing transactions or completing a withdrawal.
You must answer verification requests honestly and provide documents that are genuine, current and readable. We may suspend or limit an account while checks are being completed. If information cannot be verified, or if we have reasonable concerns about an account, we may refuse a transaction, restrict services or close the account in accordance with applicable requirements.
You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from our failure to take reasonable care. You must notify us through the available support process if you believe that your account has been accessed without permission, your details have been lost or your account information is incorrect. Do not allow another person to use your account.
Account restrictions and closure
We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity is unlawful or unusual, a security risk exists, or continued access is not appropriate. We may also take action to protect players, the website or the integrity of games. Where permitted, we may explain the reason for an action, although some information may need to remain confidential.
You may ask to close your account at any time by using the available account or support process. Account closure does not remove obligations that arose before closure. Any remaining balance may be subject to verification, payment checks, applicable law and any relevant terms before it is returned. We may decline to reopen an account or may apply a cooling-off or exclusion period where appropriate.
- Only one personal account should be maintained unless we have expressly agreed otherwise.
- You must not sell, transfer, rent or give access to your account.
- You must not create additional accounts to avoid restrictions, self-exclusion or account checks.
- You must not use another person’s payment method without proper authorisation and compliance with applicable checks.
3. Games, money and promotions
Games are provided for entertainment. Outcomes are determined by the relevant game systems and, where applicable, random processes. You accept the result of a game once it has been recorded by the website, subject to correction of an obvious error, technical failure or other circumstance described in these terms. You must not attempt to manipulate a game, interfere with its operation or exploit a known error.
Before depositing or wagering, you should check the information displayed for the relevant game, including any rules, stake options, payout information and applicable restrictions. A game may be unavailable in certain locations or to certain accounts. We may add, remove, suspend or change games and website features without guaranteeing that a particular game will remain available.
Deposits and withdrawals
Payment methods, processing requirements and availability may vary. You should only use a payment method that you are authorised to use. Transactions may be subject to verification, third-party processing rules, fraud prevention checks and applicable legal requirements. A payment may be delayed, rejected or reversed where information is incomplete, a payment provider declines it, a security concern arises or the transaction is not permitted.
You are responsible for checking transaction details before confirming a deposit or withdrawal. You should not deposit more than you can afford to lose. We do not guarantee that a particular payment method will always be available or that a transaction will be completed within a particular period. Any applicable fees, minimums, maximums or other transaction conditions will be displayed where relevant.
We may investigate balances, bets or transactions affected by an obvious error, technical problem, system failure, suspected fraud or a breach of these terms. We may correct the affected record and take any action reasonably required to protect the integrity of the service. Nothing in these terms is intended to exclude rights that cannot lawfully be excluded under Australian consumer law.
Promotions and offers
Promotions, bonuses, rewards and competitions may be subject to separate terms. You should read those terms before participating, including any eligibility rules, expiry dates, wagering or play requirements, game restrictions, withdrawal conditions and limits. If a promotional term conflicts with these general terms, the promotional term will apply to that promotion.
We may withdraw, change, refuse or cancel an offer where permitted, including where an offer has been obtained in error, misused, duplicated or claimed through multiple accounts. Only one person should use an offer unless the relevant promotional terms state otherwise. We may remove promotional benefits connected with an account that is closed, restricted or found to have breached the applicable terms.
4. Responsible use, privacy and general conditions
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, keep track of your time and spending, and never gamble with money needed for essential expenses. Do not play when you are distressed, under the influence of alcohol or affected by medication or another condition that may impair your judgement.
- Use available deposit, spending, session or loss controls where offered.
- Take a break or request account restrictions if gambling no longer feels enjoyable or controlled.
- Do not chase losses, borrow money to gamble or increase stakes to recover previous losses.
- Seek independent support if you are concerned about your gambling or someone else’s gambling.
- Contact the available support service if you need help with self-exclusion, cooling-off or other safer gambling options.
Privacy and communications
Personal information is handled in accordance with the applicable privacy information published on the website. We may collect and use information to provide services, manage accounts, process transactions, meet legal and compliance obligations, prevent fraud, improve the website and communicate with you about your account. You should review the privacy information to understand how information may be collected, used, stored and disclosed.
You must ensure that the contact information linked to your account remains accurate. We may send service messages relating to security, transactions, verification, account activity or changes to these terms. Marketing communications may be managed through the options provided, subject to messages that are necessary to administer your account or meet legal obligations.
Website availability and liability
We aim to provide a reliable and secure website, but access may be interrupted by maintenance, upgrades, technical faults, telecommunications problems, third-party services, events outside our reasonable control or other causes. We do not guarantee that the website, games or information will always be available, error-free, complete or suitable for every purpose.
You must use suitable equipment, software and internet security when accessing the website. We are not responsible for losses caused by your device, network, software, failure to protect account details, unauthorised access resulting from your actions, or circumstances outside our reasonable control. To the extent permitted by law, our liability is limited to the remedies required under applicable law and does not extend to indirect or consequential loss.
Complaints and applicable law
If you have a concern about the website, an account, a transaction or a game result, please use the available support or complaints process and provide enough information for the matter to be reviewed. We may request further details or documents. Complaints will be considered fairly and in accordance with applicable requirements.
These terms are intended to operate consistently with the laws and consumer protections that apply to Australian players. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not amount to a waiver of that provision. Questions about these terms should be directed through the support options shown on the website.