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Privacy Policy

This Privacy Policy explains how Tsars Casino may collect, use, store and protect information when you visit our website, create an account, use our services or contact support. We aim to handle personal information responsibly and transparently, in line with applicable Australian privacy requirements.

Tsars Casino operates under two gaming licences: one issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (Licence No. ALSI-202503021-FI1), and another from Curaçao Gaming (Licence No. 8048/JAZ2015-046).

Information we may collect

When you use Tsars Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with us, the services you use and the checks that may be required before or during your account relationship. We aim to collect information that is reasonably necessary for these purposes.

Account and contact information

This may include your name, date of birth, residential or contact details, username, account preferences and other information you provide when registering or updating an account. We may also keep records of communications with you, including questions, complaints, requests and support conversations.

Identity and verification information

To help confirm your identity, age, eligibility and account details, we may request verification documents or other information. This can include information shown on identity documents, proof of address, information relating to source of funds where appropriate, and records of verification checks. These checks support responsible operation, fraud prevention and compliance with applicable obligations.

Payment and transaction records

We may collect details about deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment information may be handled by payment service providers. We may receive transaction references, payment status and limited payment details needed to process or verify a transaction. We do not need to hold every full payment detail ourselves for a transaction to be completed.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your internet protocol address, browser type, operating system, device details, language preferences, pages viewed, access times and general activity on the website. We may also collect information about how you interact with website features, security controls and communications.

Information from other sources

We may receive information from service providers, payment providers, identity or verification services, fraud-prevention services and other partners that help us provide or protect the website. We may also receive information where you choose to interact with us through a third-party service. Information received from another source will be handled for relevant operational, security or legal purposes.

How we use and share information

We may use personal information for the purposes for which it was collected and for related purposes that a reasonable person would expect. This may include:

Creating, maintaining and administering your account.
Providing website features, customer support and requested services.
Processing deposits, withdrawals and other account transactions.
Checking identity, age, eligibility and account information.
Conducting anti-fraud, security, risk and account-protection checks.
Detecting suspicious, unlawful, unauthorised or harmful activity.
Meeting legal, regulatory, record-keeping and responsible gambling obligations.
Managing complaints, disputes, technical issues and service requests.
Improving the website, its performance, content, usability and security.
Sending service messages, account notices and other essential communications.
Sending marketing communications where permitted and where any required consent has been provided.
Understanding general usage trends through aggregated or de-identified information.

We may combine information from different sources where this is reasonably necessary to verify an account, protect the website, process a request or meet an obligation. We do not use personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable requirements, or where you have otherwise agreed.

Marketing communications

If you receive promotional messages from us, you can usually stop them by following the unsubscribe instructions in the message or by contacting us. Stopping marketing messages will not necessarily stop important service, security, account or transaction communications. You may also ask us to withdraw your consent to marketing by contacting support@tsarscasino.best.

Sharing information

We may share information with service providers that assist with hosting, website operations, payments, verification, fraud prevention, security, customer support, communications, analytics and technical maintenance. These providers may handle information for relevant services or instructions, subject to their own obligations. Information may also be disclosed where reasonably necessary to protect users, prevent misuse, respond to legal processes, meet applicable obligations or protect our rights and the integrity of the website.

Information may be stored or processed in Australia or other locations where our service providers operate. Where information is handled outside Australia, appropriate arrangements may be used where required.

Cookies, security and retention

Cookies and similar technologies

Tsars Casino may use cookies and similar technologies to help the website work, remember preferences, keep sessions secure, understand website usage and improve content or performance. Some cookies may be placed by service providers that support analytics, security, payments or other website functions. Cookies can contain information such as a session identifier, preferences or general usage information; they do not necessarily identify you directly.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or your experience may be less convenient. Browser settings vary, so you should review the options available in the browser or device you use.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure technology and staff or provider procedures. No website, transmission method or storage system can be guaranteed to be completely secure.

You should protect your login details, use a secure device and tell us promptly if you believe your account or information may have been compromised. You should not share your password or allow another person to use your account.

Storage and retention

We keep information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted. Closing an account does not always result in immediate deletion of every record. Some account, identity, payment, transaction, security or communications records must be kept for a period required by law, including after an account is closed.

Information may also need to be retained to resolve disputes, prevent fraud, protect the website, investigate misuse or meet record-keeping obligations. When information is no longer needed, it may be securely deleted, de-identified or destroyed in accordance with our processes.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights in relation to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer required or where deletion is otherwise available, and withdrawing consent to marketing communications.

To exercise these rights, or to ask a privacy question, contact support@tsarscasino.best. Please describe your request clearly and provide enough information for us to understand and verify it. We may need to confirm your identity before providing information or making changes, particularly where the request concerns account, identity or transaction records. This helps protect your information from unauthorised disclosure.

Access: ask what personal information we hold about you and, where available, request a copy or explanation of how it is used.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
Deletion: ask us to delete information that is no longer needed, subject to security, legal, dispute-resolution and record-keeping requirements.
Marketing consent: withdraw consent to promotional communications at any time. Essential account and service messages may still be sent where necessary.

We will consider privacy requests in a reasonable manner and may explain if a request cannot be completed, or if only part of the request can be met. For example, we may need to retain certain records after account closure, or we may be unable to remove information needed to complete a transaction, investigate misuse or meet a legal obligation. Where appropriate, we may offer an alternative, such as restricting use, correcting information or removing it from marketing activity.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology, privacy practices or applicable requirements. The current version will be made available on the website. We encourage you to review it periodically, particularly before providing new information or using a new website feature. Continued use of the website after an update may indicate that you have read the revised Policy.

If you have concerns about how your information is handled, please contact support@tsarscasino.best first so we can understand the issue and consider an appropriate response.